Frequently Asked Questions
Have more questions? Reach out to us.
General
What makes your services different from others?
We are using botanical herbs combined with head detox therapy techniques for treatment. Our treatments are customized to each client's scalp condition. We combine professional scalp analysis, targeted treatment techniques, and high-quality products to address the root cause of scalp issues—not just the symptoms.
How does the Scalp Treatment work?
The treatment begins with a detailed scalp assessment, followed by deep cleansing, exfoliation, nourishment, and relaxation detox head & shoulder therapy. This helps remove buildup, improve circulation, and restore scalp balance for healthier hair growth.
What should I expect in my first session?
Your first session includes a consultation, scalp analysis, personalized treatment, and aftercare advice. Most clients feel immediate freshness, relief, and relaxation after the session.
How do I know which treatment is best for me?
Our specialists will recommend a treatment based on your scalp condition, lifestyle, and concerns such as hair loss, dandruff, oiliness, or sensitivity.
Do you offer consultations before starting a treatment?
Yes. We offer professional consultations to assess your scalp condition and discuss your goals before recommending any treatment plan.
Are there any side effects associated with your treatments?
Our treatments are gentle and non-invasive.
How many sessions are typically needed to see results?
Some clients notice improvements after one session, while optimal results usually appear after 6 sessions, depending on the scalp condition.
How long is each session?
Each session typically lasts between 60 to 90 minutes, allowing sufficient time for treatment and relaxation.
Is this treatment painful or is there any downtime?
The treatment is pain-free and deeply relaxing. There is no downtime—you can resume your normal activities immediately.
Are your products natural and safe for sensitive scalps?
Yes. We use carefully selected, high-quality products that are safe, gentle, and suitable for sensitive scalps.
Organic Hair Coloring
What is JY Organics Hair Colour?
JY Organics Hair Colour is an organic colouring option formulated without PPD, ammonia, resorcinol, or parabens. It delivers professional colour results while being designed with scalp comfort and well-being in mind.
How much does JY Organics Hair Colour cost?
The first trial is at $68 for 5 basic shades. There is a top up of $10-20 for longer hair lengths and top up of $30 for creative colour.
Who can apply for the first-trial promotion?
The promotion is for first-time customers aged 21 and above, is valid by online submission and appointment booking only, and each customer is entitled to one trial.